Role Profile #
1. Role Overview #
- Job Title: Security Service Manager
- Department/Team: IT Security Services
- Reporting To: Head of IT Security Operations
- Grade/Band: Mid-Senior Level Management
2. Purpose of the Role #
The Security Service Manager acts as the dedicated point of contact for customers in all security-related issues. This role is responsible for ensuring a high level of service quality, maintaining system availability, and managing escalations to provide competent and timely solutions. The Security Service Manager aims to enhance service efficiency and continuously develop security services in alignment with customer needs.
3. Main Duties and Responsibilities #
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