A critical component of incident response, involving clear, timely, and accurate communication with internal and external stakeholders (e.g., employees, customers, media, regulators, law enforcement). This helps manage reputation, maintain trust, and comply with legal obligations. Effective crisis communication is paramount during a cyber incident or cyber warfare event. It involves clear, timely, and accurate communication with internal and external stakeholders to manage public perception, maintain trust, and provide essential information. Poor communication can exacerbate a crisis, damage reputation, and lead to legal liabilities.
Communication Protocols #
Key principles of crisis communication protocols include:
Transparency (within limits) #
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